Managing People Isn’t HR’s Job Anymore — It’s Yours

In today’s fast-paced work environment, managing performance isn’t just a task for HR — it’s a core part of every manager’s role.

Yet many managers — particularly those newly promoted or without formal training — find themselves responsible for team performance without the right tools, frameworks or confidence to do the job well. That’s where a growing shift in mindset is gaining traction: putting performance management back into the hands of leaders, with practical strategies that actually work.

Leadership coach and author Claire Sutherland argues that the solution isn’t more theory or jargon, but rather a focus on “plain, practical tools managers can actually use day to day.” Her new guide, Managing Performance at Work, is resonating with team leaders and organisations alike, offering a no-nonsense approach to key challenges like setting expectations, coaching staff, addressing underperformance, and sustaining accountability.

Practicality Over Theory

Too often, performance conversations are postponed, diluted, or avoided altogether — sometimes due to lack of clarity or fear of conflict. This can lead to stagnating teams, disengagement, or unresolved issues that affect broader business outcomes.

Sutherland’s approach suggests that performance management doesn’t have to be complicated — but it does have to be deliberate. From coaching conversations to reward and recognition, the guide encourages managers to focus on motivating individuals and creating a culture where performance is expected and supported.

A Broader Workplace Shift

Her message taps into a wider workplace trend: organisations are recognising that high-performing teams don’t happen by chance — they’re built through intentional leadership, regular feedback, and goal alignment.

As the pressure to retain staff and boost productivity continues into 2025, empowering managers to lead with confidence may be one of the smartest moves any organisation can make.

“All too often people get promoted into management without any training or support,” says Sutherland. “My book is a collection of tools, techniques and advice delivered in plain and simple language.”

Whether you’re a seasoned leader or newly stepping into management, focusing on performance — and having the right tools to support your team — is more relevant than ever.

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